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ACCESSIBILITY

Making Accessibility a Priority

Duncor Enterprises Inc. is a family owned and operated road maintenance, road resurfacing & road construction company established in Barrie Ontario since 1988.

Duncor Enterprises Inc. is committed to excellence in serving all customers including people with disabilities.
Duncor AODA Multi-Year Plan

In fulfilling this commitment we will:

  • Ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our facility or dealing with our workers/road crews.
  • Welcome support people and service animals, when they are required to accompany a person with a disability. Service animals are permitted on the parts of our premises that are open to the public.
  • In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Duncor Enterprises Inc. will notify customers promptly. This clearly posted notice will include information regarding the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.
  • Communicate with people with disabilities in ways that take into account their disability.
The notice will be placed at our Head Office at 101 Big Bay Point Road in Barrie, Ontario, as well as on the Duncor website.

Training for Staff

Duncor Enterprises Inc. will provide training to employees, volunteers, and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained: managers, customer service representatives, and crew workers.
  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standards.
  • Duncor Enterprises Inc. Accessible Customer Service Plan.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
  • What to do if a person with a disability is having difficulty in accessing Duncor Enterprises Inc’s goods and services.
  • Updates when changes are made to our Accessible Customer Service Plan.

Feedback Process

Customers who wish to provide feedback on the way Duncor Enterprises Inc. provides goods and services to people with disabilities can contact us by telephone 705-730-1999 or by email
info@duncor.ca
Customers can expect to hear back within 24 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modification to this or other policies

Any policy of Duncor Enterprises Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.